Park Lane Champagne
Park Lane Champagne was started back in 1994 and has since become the UK's leading supplier of personalised champagne and wines - and in small quantities. Our mission today is the same as it was at the beginning: to provide excellent quality products with terrific service at sensible prices.
When buying personalised champagne from Park Lane Champagne, you can be assured that your business is important to us and we will do the very best we can to exceed your expectations. After all, we want you to become a regular customer who comes back and shops with us time and time again!
The Liverpool FC online off-licence
We are thrilled to have been selected to create and run an online off-licence for Liverpool FC. This is a huge privilege for us and we are taking extra special care to ensure that everything works efficiently and well.
Effectively the offlicence is a cooperation between Liverpool FC and Park Lane Champagne. Liverpool FC have approved ALL the wines and champagnes, ALL the labels and branding and ALL the details. This means EVERY bottle carries the Liverpool FC Security Hologam that ONLY an approved item of Official Liverpool FC merchandise can be awarded.
Liverpool FC members
Liverpool FC members do not currently receive any discount at the online off-licence.
Please use our personalisation service sensibly. We reserve the right to censor messages or images which may be regarded as lewd, insulting or offensive, although we hope this will never be necessary at the LFC off-licence.
We take your privacy very seriously. We do need to record your personal data to make sure that if there are any queries with your order then we are able to contact you. Any data will only be available to Liverpool FC and its commercial partners, and will NOT be passed to any third party for any purpose. You also have the option to ask us not to retain your information.
We do NOT take or record your payment details as these are personal to you and all transactions are handled by Sagepay, the UK's largest internet gateway, on our behalf.
We may send you a message from time to time to alert you to new products or enhanced services, but we will always respect your wishes not to receive such communication if you would prefer.
Returns, problems, complaints or praise
Pak Lane imports all the goods direct from the relevant producers. We personally inspect every order as it is hand packed by us at our own premises. Sometimes, we recognise that things can go wrong or there may be an issue, although we do go the extra mile to try and eradicate these before they occur.
If, however, you are not happy with your product because you think there might be a genuine problem with it, then please do return it to us with its original packaging within seven days of despatch from us, to the address below. The problem should be explained in a letter accompanying the parcel and if on inspection there is found to be a problem, then an immediate refund or credit will be offered.
Please note that a USER error - for example incorrect spelling on a personalised label or incorrect selection of products - will NOT be accepted as a valid reason for return.
Likewise, if you have a genuine complaint, feel there is something we should be aware of,or just want to say well done, then please do also use the address below:Liverpool Football Club Returns Department Park Lane Champagne Unit 4 Forest Row Business Park Station Road
Forest Row East Sussex RH18 5DW
We do take customer services very seriously and it is our mission to constantly improve our service. If you feel there is something we should know, or if you have any aspect of your order you wish to discuss, please do not hesitate to contact a member of the team by phone on 01342 826555 or by email to firstname.lastname@example.org. It would help if you include your order reference number in the event of a query.